Shop Terms & Conditions

Terms and Conditions of Sale.
Hedno Trading t/a Outdoorphoto

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Detailed Description of Good and/or Services
Outdoorphoto is a business in the photographic industry that markets camera equipment and accessories.
Outdoorphoto has a store in Pretoria but delivers countrywide.

Ordering Online is Easy and Simple.

Delivery Policy

Outdoorphoto now offers FREE delivery on all orders to anywhere in South Africa. Read the full delivery terms and conditions here.
We will send your order within normal working hours except for weekends and public holidays. If we receive your order before 14:00, we will do our utmost to get it to you within 24-48 hours providing goods are in stock. Orders received after 14:00 might be processed the following day, depending on order volumes.

Our website inventory is automatically updated multiple times daily to show if an item is "In Stock" or "Out Of Stock", however, should for any reason any goods not be in stock, we will contact you immediately to make the appropriate arrangement. If an "Out of Stock" status appear, please feel free to call to get an estimated time of arrival. "Out of Stock" does in no way mean it's a permanent condition and it will change daily.

If some items are out of stock and some are in stock, one of our consultants will contact you to enquire if you want part or full shipment.

Your Credit Card will not be charged until items are ready to be shipped.

All parcels are fully insured and properly packed and will be delivered to your doorstep free of charge (within South Africa). You will also be issued a tracking number and link where you could track your parcel. We ship with various well-known and reliable courier companies depending on the region. We request your daytime address to ensure successful door-to-door delivery.

Fine Print Regarding Shipping

Outdoorphoto gives its utmost to serve customers as quickly as possible. In actual fact, it excites us to do it quicker every day. It is, however, a reality that shipping companies are sometimes subject to strikes and other delays, hence the need for more than one courier company. It is most certainly in the minority that a problem arises. Should any delay happen, we at Outdoorphoto would follow up and lodge and handle queries with the particular courier company.

If you have any queries please contact info@outdoorphoto.co.za or Phone 012 348 3693


Warrantees
All products are supplied by South African distributors and the products are covered by their warranties. Please refer to the manufacturers' warranties included with your product.

Outdoorphoto does not import any Grey products and utilises Local Distributors: Nikon and Canon and other well-known brands.

Return & Refunds Policy
The provision of goods and services by Outdoorphoto is subject to availability. In cases of unavailability, Outdoorphoto will refund the client in full within 30 days. Cancellation of orders by the client will attract a ten percent (10%) administration fee.

Customer Privacy Policy
Outdoorphoto shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted
Payment may be made via Visa, Master Card and Maestro cards or by bank transfer into the Outdoorphoto bank account, the details of which will be provided on request. We regret no American Express or Diners Club cards can be accepted.

Credit Card Acquiring & Security
Credit card transactions will be acquired for Outdoorphoto by Virtual Card Service (Pty) Ltd, approved as payment gateway by the four major South African banks. VCS uses SSL3 and 3D-secure technology and no credit card details are stored on the website. Users may go to www.vcs.co.za to view their security certificate and security policy. 

Customer Details Separate from Card Details
Customer details will be stored by Outdoorphoto separately from card details which are entered by the client on VCS's secure site. For more detail on VCS refer to www.vcs.co.za.

Merchant Outlet Country & Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility
Outdoorphoto takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Outdoorphoto chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO Box 99380, Garsfotein-East, 0060.

Variation
Outdoorphoto may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by Hedno Trading based in South Africa trading as Outdoorphoto and with registration number CK 1995/002864/23 represented by Hedrus and Norma Van der Merwe

For other services:

Rental go to www.odprentals.co.za


Export Restriction
The offering on this website is currently only available to South African clients.

Contact Details
Telephonic Support: +27(0) 12 348 3693 | Email Support: info@outdoorphoto.co.za
Physical address: 322 Garsfontein Drive, Waterkloof Glen, South Africa.

Office Hours

Mondays to Thursdays: 8:00 to 17:30

Fridays: 8:00 to 17:00

Saturdays: 8:00 to 14:00

We're closed on Sundays, Public Holidays, Easter Weekend, and Between Christmas and New Year.

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