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Make sure you are trying to log in to the correct page of the website. The online shop and the community pages do not use the same login details. If you are in fact attempting to log in to the correct page and using the correct login details, check the caps lock on your computer – passwords on our website is case sensitive. If you are still giving trouble logging in, please contact us for further assistance.
If a product is not currently in stock, you will not be able to add it to your shopping cart. To ensure exceptional customer service, we would rather want to make personal contact with you to discuss stock availability, and in the case of the product being on back order, any alternatives that might suit your needs. Products that we are currently awaiting stock of will have a "Notify Me" function with which you can send us your contact details. A Sales Consultant will then be assigned to your enquiry right away and contact you with an update. We may be awaiting stock of the item, however, it may become available in a very short time. We thusly encourage you to make use of the "Notify Me" functionality and allow us to assist you as best we can.
Our stock numbers change daily and if you see that an item you want to order is out of stock, please contact us so we can inform you on when we are expecting/can receive new stock. You can also make use of the "Notify Me" function which will be available on products that we are awaiting stock of.
Receiving more stock of an item can take anywhere from one day to a few months depending on the amount of stock the suppliers have available. In most out-of-stock cases we will be able to provide you with an ETA or if we do not know, we will contact the supplier, after which we can supply you with an estimated date.
Please note that it is against our policy to accept payment for any items which we do not have in stock.
Sometimes orders will be duplicated due to an unsuccessful payment or your browser submitting the form twice. Rest assured that we handle orders diligently and that we will most likely pick up this duplicate order. You will only receive an SMS for an order which was successfully placed, which will be the only order we will be processing.
Our parcels are sent via economy service which means that you'll receive your parcel within 3-4 business days. If faster delivery is required, extra charges may apply. For more information, see our Delivery Policy.
*Business days are defined as Mondays to Fridays, excluding public holidays.
If you require your order to be delivered, these details are extremely important since the couriers require this information to make a successful delivery. We cannot book a package for which we do not have contact numbers or valid physical addresses, where an indicated contact person will be available between 08:00-17:00 on workdays.
Also, we cannot deliver to post boxes, since we do not make use of the postal service and couriers do not deliver to boxes.
We require a billing address since we use this for the information on the Tax Invoice for your order. Hence, if you want to add business information for the order please supply us with the address your require to show on the invoice.
Nedbank MenlynAcc No.: 1605092096Branch Code: 160545Please email your proof of payment to [email protected]
Online payments are secure and thanks to Virtual Card Services (VCS), the Outdoorphoto website does not store your credit card information, so you can rest assured that your credit card information remains secure.
You need to use your coupon code in the checkout process. When you are in your shopping cart there is a field where you can enter your coupon code (illustrated below). You need to click on “Apply Coupon” for the discount to be applied to your shopping cart. You will notice in your “Order Total” summary the complete discount on your order.
If there was any problem with the code, an error message will be displayed. Possible problems include invalid coupon codes, coupons that has already expired or a coupon code that is not applicable to the product you are trying to use it on.
Yes, you are more than welcome to use your gift card while shopping online. Simply proceed to view your shopping cart, where you will find an input box for entering your gift card number. Enter your gift card number here and click "Apply Gift Card" for the discount to be applied to your shopping cart.
If there was any problem with the code, an error message will be displayed. Possible problems include invalid gift card codes, a gift card that has already expired or has been fully redeemed or a communication error with the gift card issuer's system. In the latter case, you could retry the application by clicking "Apply Gift Card" once more.
Simply put, 3 Domain Security is an anti-fraud feature used by banks and payment gateways to authenticate your order transaction by diverting you to the bank which issued your card. Here you will be prompted to enter either a One Time Pin (OTP) or confirm the purchase via your phone. Ensure that the phone you are using is the phone number registered with the issuing bank, or you will not receive the OTP or other type of transaction confirmation, which will result in payment failure.
Once the bank is satisfied that it is the valid cardholder completing the transaction they issue an authentication receipt which is presented to us as an authorised payment. Only after this process has been completed successfully your order is ready to be processed by us.
Please fill out your contact details and he will contact you as soon as possible.
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Send us your contact details and we'll contact you right away with an update on availability.
Please Note: Due to the item being out of stock, we cannot guarantee availability or price. All prices are subject to change without notice.
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