Rental Terms of Use & FAQs

What photographic equipment can I rent from ODP Rentals?

  • Canon and Nikon camera bodies, lenses and flashes.
  • Profoto studio equipment and Badger, Benro and Manfrotto support gear.
  • Various Tamron lenses with Canon / Nikon mounts.

I also need…

  • A manual for the camera body: You’re welcome to request a manual with your booking and we will gladly add it to your rental booking at no extra cost.
  • To download my images: You can either book a card reader @R50.00 or request a data download cable for free with your rental.
  • To rent a memory card: We have SD & CF cards available for rental with your camera booking, added at extra cost.

* Note that camera bodies, lenses, flashes and memory cards are all booked separately, so make sure you request every piece of equipment you need as there is no "combo deal".


Let’s start, but what’s with all the paperwork?

99% of our customers are a pleasure to do business with and take excellent care of our equipment. But, criminals do cross our path from time to time, which is why we do extensive background checks before giving the green light on renting our high-end photographic equipment.


How do I apply?

To apply, email ODP Rentals at [email protected] with a list of the equipment you need and the dates you require it. Also, include the following documents in your email:

  • Proof of residence (utility bill / bank statement in the name of the hirer*). We do not accept hiring contracts. 
  • South African ID / valid passport

Once we’ve received and reviewed your application, we will send you the Client Information Form to complete and submit.


If you don't have a proof of residence in your name and are residing with a parent, friend or partner, we need the following: 

  • Proof of residence in the name of the owner (utility bill / bank statement).
  • A letter confirming that you are residing at the address as stated; signed by the homeowner (must correlate with the name that appears on the proof of residence).
  • South African ID / valid passport of the person whose name appears on the proof of residence.
  • South African ID / valid passport of the hirer.
* Please note that if you’re under 18, you cannot legally sign the rental agreement, in which case a parent / guardian will have to do so on your behalf.

If you’re travelling to South Africa and require high-end rental equipment, we’re happy to help. Will need the following:
  • Valid passport
  • Proof of two-way airline / transport tickets (flight numbers and times)
  • Proof of accommodation whilst in South Africa
*Note that our couriers are instructed to deliver to the rentee only, that means you (not a hotel or guesthouse receptionist). This is because we assign all responsibility to you when renting the gear. We’re happy to arrange a courier for personal delivery to OR Tambo International Airport or one of the surrounding hotels charged from R800.00 per delivery. Unfortunately, if you’re unable to collect in person at the agreed-upon date and time, we cannot deliver the gear.


Who do I send my new rental application documents to?

Email ODP Rentals at [email protected]. In the email, include your ID, Proof of Residence, a list of the equipment you need and the dates you require it.


How long do new rental applications take?

Send your new rental application documents as soon as possible, but no later than 3 working days prior to your desired booking collection date as new rental applications can take up to 2 working days to complete before a booking is made / confirmed.

Once the rental booking is confirmed, we will email you a booking confirmation.


How does payment work?

When do I pay for the rental equipment?

Before we hand over the equipment, the rental must be paid in full.

How do I pay?

  • In-store: Either with your Credit or Debit card, or cash payment.
  • EFT: Be sure to make your payment well in advance of collection as the payment needs to reflect in our bank account before you can collect the booked rental. Also remember to send us your proof of payment.


Do I have to Pay a Deposit?

Normally, no. But in rare cases, such as when booking very expensive gear, we reserve the right to request a holding deposit. This ensures that we get our goodies back.


My rental has been approved - how do I collect it?

Collect in-store: 
You’re welcome to collect your rental equipment in-store in person, or have someone collect it on your behalf. But, we don’t know that someone else, thus it will require extra background checking to ensure our equipment is in safe hands at all times. This extra checking requires you to send the following information / documents on the collectee to us via email before collection:
  • South African ID / valid passport
  • Contact number/s
Please also ask the collectee to bring their ID with when collecting as we make copies for our records.


Where do collect and drop off rental gear?

Outdoorphoto

322 Garsfontein Rd (c/o of Garsfontein Rd & January Masilela Dr)

Lighting Warehouse Building Shop #3

Waterkloof Glen 0181

South Africa

GPS: S25º 47′ 35.13″ E28º 16′ 55.33″


When do I collect and drop off rental gear?

Mondays to Fridays: 8:00-17:00 

Saturdays: 8:00-13:00 

We are closed on Sundays, Public Holidays*, Easter weekend, and between Christmas and New Year. 

* For your convenience, we are open on 16 December 2017 and if a public holiday falls on a Saturday.


What happens when I return gear late?

Should you return gear after 10:00 on the last day of the agreed-upon rental period, we will extend the rental gear for another full rental day. This means that you’ll be liable for extra rental payment charged per day at the normal rate until the equipment is returned. 

Can I return gear early and claim some money back?

Unfortunately, returning gear early does not qualify for a money back as it does not imply that no one else wanted the rent the equipment. That said, it remains our prerogative to assist with a refund of no other business/es were turned away in the process.

Is there a discount structure for longer period rentals?

Yes, you pay less per day as the rental period continues, and if you rent over the weekend, you pay less! Note that you must communicate these dates with us as per the original quote, as any late returns will be charged at the normal daily rate and not the discounted rate.

Is there a cancellation fee and time period?

If you cancel at least 48 hours in advance, no, but if you cancel within the 48-hour bracket or fail to show on the collection date, we will charge your account the full rental cost and suspend it until all fees are paid. We do this not only because of losing business, possibly having turned other customers away because of your booking, but also because we put a lot of effort into preparing your rental equipment, including general administration, and cleaning and testing your gear to ensure a flawless photo shoot.

What happens if I damage the equipment?

Oh no! Things happen, but if they do you must inform us as soon as possible. If you’re still at your shoot (and it is in our business hours), we can try and arrange another unit, provided that we have stock available. We do not have a driver to make deliveries, but if you have someone that might collect on your behalf, we can try and make an arrangement.

Our insurance will take care of most accidental damage, which means that you’ll only be held liable for excess payment in the case of repair or replacement.

What is damage versus normal wear and tear?

We don’t expect you to rent equipment only to keep it wrapped in cotton wool, so we understand that normal wear and tear happens. Minor scratches on the body of cameras or lenses are considered normal wear and tear, but scratches on the glass (any optics), sensor/s or other parts that hinder the working of the equipment, is considered damage.

Our insurance does not cover the loss of batteries, caps and other small accessories, therefore these will be your responsibility to pay in full. For the full list of accessories not covered, please refer to our general information form provided after requesting a booking.

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