If the manufacturer’s warranty still covers your gear and you cannot take the gear in for repair yourself, we are happy to package and courier it to the manufacturer, a service for which we charge an upfront courier and packaging fee of R300 for local (Outdoorphoto is based in Pretoria) repairs and R400 for national repairs. This fee excludes the manufacturer’s inspection fee, which usually ranges between R250 and R480.
If; however, you bought your gear at Outdoorphoto, we will waive the courier and packaging fee to thank you for your loyalty. Products bought anywhere else will incur the fee.
Local repairs are sent to supplier-recommended centres such as CameraTek (for Canon), Fujifilm, Singer, Zeiss and Premium Brands (for Sony and Nikon). All other products are sent directly to their suppliers.