Outdoorphoto cannot repair your gear. We do not have the facility nor the technical expertise to do so. We can; however, courier it to the relevant manufacturer on your behalf.
Products under warranty
If the manufacturer’s warranty still covers your gear and you cannot take the gear in for repair yourself, we are happy to package and courier it to the manufacturer, a service for which we charge an upfront courier and packaging fee of R300 for local (Outdoorphoto is based in Pretoria) repairs and R400 for national repairs. This fee excludes the manufacturer’s inspection fee, which usually ranges between R250 and R480.
If; however, you bought your gear at Outdoorphoto, we will waive the courier and packaging fee to thank you for your loyalty. Products bought anywhere else will incur the fee.
Local repairs are sent to supplier-recommended centres such as CameraTek (for Canon), Fujifilm, Singer, Zeiss and Premium Brands (for Sony and Nikon). All other products are sent directly to their suppliers.
Products out of warranty
If your gear is out of warranty, we are happy to recommend independent workshops for you to contact directly. However, please note that since many manufacturers choose not to supply independent repair shops with spares, these workshops may not be able to help in all circumstances. They do; however, often stock parts of items that are out of production, so you might be able to get your vintage companion a great fix.
Independent workshop recommendations
For products out of warranty, we recommend taking your gear directly to the workshops listed below. (Note that we do not courier products to these stores and that it is the responsibility of the client to take the gear in themselves.)
On arrival to the workshop, there will be an assessment fee, which can be anything from R300 to R600 depending on the workshop and item you need repairing.