Outdoorphoto cannot repair your gear. We do not have the facility nor the technical expertise to do so. We can; however, courier it to the relevant manufacturer on your behalf.
Products under warranty
If the manufacturer’s warranty still covers your gear and you cannot take the gear in for repair yourself, we are happy to package and courier it to the manufacturer, a service for which we charge an upfront courier and packaging fee of R300 for local (Outdoorphoto is based in Pretoria) repairs and R400 for national repairs. This fee excludes the manufacturer’s inspection fee, which usually ranges between R250 and R480.
If; however, you bought your gear at Outdoorphoto, we will waive the courier and packaging fee to thank you for your loyalty. Products bought anywhere else will incur the fee.
Local repairs are sent to supplier-recommended centres such as CameraTek (for Canon), Fujifilm, Singer, Zeiss and Premium Brands (for Sony and Nikon). All other products are sent directly to their suppliers.
Products out of warranty
If your gear is out of warranty, we are happy to recommend independent workshops for you to contact directly. However, please note that since many manufacturers choose not to supply independent repair shops with spares, these workshops may not be able to help in all circumstances. They do; however, often stock parts of items that are out of production, so you might be able to get your vintage companion a great fix.
Independent workshop recommendations
For products out of warranty, we recommend taking your gear directly to the workshops listed below. (Note that we do not courier products to these stores and that it is the responsibility of the client to take the gear in themselves.)
On arrival to the workshop, there will be an assessment fee, which can be anything from R300 to R600 depending on the workshop and item you need repairing.
Address: Unit A9 Ridge Road, Laser Park, Honeydew, Johannesburg
Website: www.fdcs.web.za
E-mail: [email protected] (ask to speak with Andrew or Jonathan for excellent service)
Cell: 073 635 2121 / 076 366 8516
Speciality: Radiolens offers excellent services for optics.
Address: 251 Lynnwood Road, Brooklyn, Pretoria
Facebook page: www.facebook.com/Radiolens
Address: 251 Lynnwood Road, Brooklyn, Pretoria
E-mail: [email protected]
Tel: 012 362 3535
Address: 160 Lynnwood Road (nearest corner Duncan street), Hillcrest, Pretoria
Website: www.ludwig.co.za
E-mail: [email protected]
Tel: 012 362 4268
Cell: 083 456 9702
I urge you expand this article to reflect Nikon’s SA’s policy of not providing spares to independent repair shops. When my D300 (carefully used and stored) refused to respond to battery insertion, I received the following from the C.T. service centre: “Repair Details: Camera is out of service period. Repair with no warranty if all spares are available. To replace I/F base plate, DC/DC’s and AF PCB unit. Clean and test. R4600.00” N.B. [1] Availability of spares for the flagship APSC model of its time not guaranteed. [2] No guarantee on parts / labour. [3] Price +/- = Used value. [4] Independent Photo-repair shops cannot assist.
This when the cause is a faulty component – this is a known problem per the web, but factory takes no responsibility. You & other retailers have zero chance of me ever considering another Nikon device !
I had a few corrupted photos and I tried some software such as Stellar Repair for Photo, Kernal, all photo repaired but some of those image files won’t. I used Nikon D5300. Please share a couple of suggestions!
Hi Jason
I’ve sent your details to one of our sales consultants who will be in touch with you shortly to provide some assistance with possibly recovering your files.
Kind regards
The Outdoorphoto Team
Goeie dag, ek het ‘n Tamron 70-300mm lens tweedehands gekoop. Die lens fokus nie op my Canon 800D kamera nie en ook nie op ‘n ou Canon 300 nie. Die vermoede is dat die lens fout in het. Graag wil ek weet of jul lens kalibreering en herstel doen? Laat weet asb. per epos vir my.
Good morning, Hennie
Thank you for getting in touch with us! I have forwarded your query to the relevant department who should get in touch with you shortly.
For any other queries (or even a follow up), please do not hesitate to leave a comment or email us at [email protected]
Kind regards
The Outdoorphoto Team
Sensor cleaning
Do you perform sensor cleaning? I managed to get stripes on the sensor after trying to do it myself.
Hi Mia
Unfortunately, we only offer the lens cleaning equipment for sale and not cleaning services; however, we can offer referrals based on your camera brand:
– Canon: CameraTek
– Nikon & Sony: Premium Brands
For any other camera brands, kindly let us know so that we may assist in finding someone reputable.
Kind regards
The Outdoorphoto Team