Outdoorphoto Blog » Canon 1DsmkIII and 1DmkIII – Announcement regarding abnormal mirror operation (Err 99) in EOS-1D Mark III and EOS-1Ds Mark III c

Canon 1DsmkIII and 1DmkIII – Announcement regarding abnormal mirror operation (Err 99) in EOS-1D Mark III and EOS-1Ds Mark III c

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The mirror does not operate even if the shutter button is pressed, and the following message “Err 99 Shooting is not possible. Turn the power switch to and again or re-install the battery” appears frequently on the camera’s LCD monitor.

Canon LogoSupport:
Free repairs will be provided to affected products. Please click here to complete a registration form if you own an affected product and wish to arrange for service. After you have submitted the form you will be contacted by a representative of a Canon Service Centre within one week for a service appointment.

Note:
A prior registration and appointment is preferred before sending your camera to Canon. Any cameras received without a pre-registration and appointment will be serviced at the earliest possible opportunity.

Firmware Update
Firmware that further specifies error indications based on the details of detected errors is now available.  The error indications are specified based on the causes of errors so that adequate support can be provided to customers.

For details about the specified error indications and procedures to download the firmware, please go to the following Web sites:

We offer our sincerest apologies to customers using these products who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers, and we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

On the Canon Site

 

The post Canon 1DsmkIII and 1DmkIII – Announcement regarding abnormal mirror operation (Err 99) in EOS-1D Mark III and EOS-1Ds Mark III cameras appeared first on ODP Magazine.

About the Author:

Sean has been shooting since schooldays (started with a borrowed Pentax K1000 from His sister, also a photographer) but only became seriously involved with photography when he returned from living in Eastern Europe. While overseas he did shoot some non-profit editorial work and also made the big switch from Nikon to Canon. Today, Sean likes to shoot Stock. "Stock is the 'best of both worlds' industry, that requires creativity and very set guidelines to be successful..." Sean also teaches photography (basic, advanced & other Stock-related courses) and frequently arrange "shooting days" for photography clubs and individual groups.

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