ODP complaints .....

[DaveK]

Here's another SeanTraceroute has started ...

traceroute to outdoorphoto.co.za (85.10.215.48), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 1.288 ms 1.017 ms 1.060 ms
2 dsl-146-80-01.telkomadsl.co.za (41.146.80.1) 17.449 ms 19.807 ms 20.074 ms
3 196.43.35.150 (196.43.35.150) 20.000 ms 18.329 ms 16.476 ms
4 196.43.35.145 (196.43.35.145) 17.724 ms 18.468 ms 16.582 ms
5 * * *
6 196.43.10.130 (196.43.10.130) 58.994 ms 56.331 ms 59.404 ms
7 196.43.33.5 (196.43.33.5) 59.547 ms 58.118 ms 56.514 ms
8 lon-ip-dir-telecity-gig-4-0-1025.telkom-ipnet.co.za (196.43.18.121) 423.953 ms 262.292 ms 454.545 ms
9 1329.xe-3-2-0.mpr2.lhr3.uk.above.net (213.161.92.181) 266.670 ms 449.881 ms 265.159 ms
10 ge-3-1-0.mpr1.lhr3.uk.above.net (64.125.27.153) 452.040 ms 267.631 ms 449.002 ms
11 so-1-1-0.mpr1.ams1.nl.above.net (64.125.28.198) 284.054 ms 432.561 ms 284.450 ms
12 xe-0-0-0.er1.ams1.nl.above.net (64.125.26.81) 432.419 ms 277.316 ms 439.297 ms
13 r1ams1.core.init7.net (195.69.144.210) 614.576 ms 614.489 ms 614.295 ms
14 r1fra1.core.init7.net (77.109.128.153) 614.204 ms 614.423 ms 614.560 ms
15 gw-hetzner.init7.net (82.197.166.86) 512.081 ms 512.016 ms gw-hetzner.init7.net (77.109.135.18) 614.456 ms
16 hos-bb1.juniper2.fs.hetzner.de (213.239.240.243) 511.924 ms hos-bb1.juniper1.fs.hetzner.de (213.239.240.242) 614.428 ms 614.059 ms
17 hos-tr1.ms-ex3k1.rz11.hetzner.de (213.239.236.67) 614.193 ms 614.493 ms hos-tr4.ms-ex3k1.rz11.hetzner.de (213.239.236.115) 614.757 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * *

still ongoing!!

Dave.

[elsahoffmann]

second try
Traceroute has started…

traceroute to outdoorphoto.co.za (85.10.215.48), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 8.052 ms 10.054 ms 9.672 ms
2 41-132-74-1.dsl.mweb.co.za (41.132.74.1) 20.049 ms 19.559 ms 19.437 ms
3 te1-1-0.508.cpt-ipc-1.mweb.co.za (196.28.178.190) 19.735 ms 29.157 ms 20.691 ms
4 vlan92.cpt-hscore-1.mweb.co.za (196.28.179.11) 20.555 ms 27.806 ms 20.571 ms
5 tengige0-2-0-0.11.cpt-up-1.mweb.co.za (196.28.178.97) 29.170 ms 29.016 ms 29.796 ms
6 pos0-0-3-0.lon-up-1.mweb.co.za (196.22.164.2) 250.244 ms * 299.001 ms
7 te6-4-rt1-ldn1.core.noris.net (195.66.225.39) 259.624 ms 189.938 ms 239.569 ms
8 vl835-rt1-ffm2.core.noris.net (213.95.14.2) 249.808 ms 289.733 ms 239.838 ms
9 * * hetzner-gw.noris.net (213.239.242.249) 219.348 ms
10 hos-bb1.juniper2.fs.hetzner.de (213.239.240.243) 190.289 ms 238.546 ms
hos-bb1.juniper1.fs.hetzner.de (213.239.240.242) 219.416 ms
11 hos-tr1.ms-ex3k1.rz11.hetzner.de (213.239.236.67) 268.833 ms 188.954 ms 250.020 ms
12 * * *
13 * * *
14 * * *
15 * * *

third try

Traceroute has started…

traceroute to outdoorphoto.co.za (85.10.215.48), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 8.133 ms 9.885 ms 9.982 ms
2 41-132-74-1.dsl.mweb.co.za (41.132.74.1) 20.552 ms 18.635 ms 20.387 ms
3 te1-1-0.508.cpt-ipc-1.mweb.co.za (196.28.178.190) 30.069 ms 58.528 ms 20.399 ms
4 vlan92.cpt-hscore-1.mweb.co.za (196.28.179.11) 29.501 ms 18.702 ms 19.760 ms
5 tengige0-2-0-0.11.cpt-up-1.mweb.co.za (196.28.178.97) 20.314 ms 28.386 ms 30.147 ms
6 * pos0-0-3-0.lon-up-1.mweb.co.za (196.22.164.2) 260.151 ms 269.524 ms
7 te6-4-rt1-ldn1.core.noris.net (195.66.225.39) 188.937 ms 190.560 ms 248.892 ms
8 vl835-rt1-ffm2.core.noris.net (213.95.14.2) 190.031 ms 189.627 ms 239.716 ms
9 hetzner-gw.noris.net (213.239.242.249) 180.164 ms 189.470 ms 210.458 ms
10 hos-bb1.juniper2.fs.hetzner.de (213.239.240.243) 210.364 ms
hos-bb1.juniper1.fs.hetzner.de (213.239.240.242) 258.930 ms
hos-bb1.juniper2.fs.hetzner.de (213.239.240.243) 198.078 ms
11 hos-tr4.ms-ex3k1.rz11.hetzner.de (213.239.236.115) 239.314 ms
hos-tr1.ms-ex3k1.rz11.hetzner.de (213.239.236.67) 190.228 ms
hos-tr4.ms-ex3k1.rz11.hetzner.de (213.239.236.115) 248.565 ms
12 * * *
13 * * *

[elsahoffmann]

I knew it was the Germans!

[Forgiss - Sean Nel]

yes... it helps a lot!

for some reason, as the query (for both you Dave, and Elsa) hits the 213.239.236.67 router at Hetzner, no response comes back to you... My path to the server comes from a different direction to the final server so it actually seems that a specific router at Hetzner is giving problems and causing the Time-outs...

I have requested the Hetzner techs to look at that router.

Thankyou for the feedback! I really hope the solution is this simple!

[mikeH]

change to Firefox i did what a difference most of my speed problems was IE and not the site i went to use ver. 3.6 most stable at the moment,have you tried different times of the day,Another Dead Slow Line (ADSL) is not great at certain times of the day,a client of mine only get .5k on her 3G tower overloaded. have you tried for someone else pc not work to see what happens that is not on the same internet software using your service provider from your house.
run Yslow and the site could do with some cleaning but it is not a huge problem

[Mark Drysdale]

Sean,

You are too much of a Gent to be sarcastic and would never have taken it that way.....

Here are my readings at 05h30 this morning 18-11-11

Traceroute has started…

traceroute to outdoorphoto.co.za (85.10.215.48), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.149 ms 0.922 ms 0.913 ms
2 dsl-241-124-01.telkomadsl.co.za (41.241.124.1) 7.506 ms 7.596 ms 7.387 ms
3 196.43.33.166 (196.43.33.166) 7.695 ms 6.931 ms 6.946 ms
4 * * *
5 * * *
6 196.43.10.130 (196.43.10.130) 9.250 ms 9.690 ms 9.125 ms
7 196.43.33.5 (196.43.33.5) 8.742 ms 8.040 ms 8.281 ms
8 lon-ip-dir-telecity-gig-1-0-2.telkom-ipnet.co.za (196.43.9.217) 195.310 ms 194.705 ms 195.710 ms
9 1329.xe-3-2-0.mpr2.lhr3.uk.above.net (213.161.92.181) 194.366 ms 193.925 ms 194.064 ms
10 ge-4-2-0.mpr1.lhr3.uk.above.net (64.125.27.157) 193.228 ms 193.284 ms 198.212 ms
11 so-1-1-0.mpr1.ams1.nl.above.net (64.125.28.198) 208.607 ms 207.297 ms 221.004 ms
12 xe-0-0-0.er1.ams1.nl.above.net (64.125.26.81) 206.385 ms 205.937 ms 206.015 ms
13 r1ams1.core.init7.net (195.69.144.210) 364.022 ms 363.286 ms 364.077 ms
14 r1fra1.core.init7.net (77.109.128.153) 374.957 ms 379.982 ms 374.684 ms
15 gw-hetzner.init7.net (77.109.135.18) 376.126 ms 374.982 ms 435.817 ms
16 hos-bb1.juniper2.fs.hetzner.de (213.239.240.243) 375.046 ms
hos-bb1.juniper1.fs.hetzner.de (213.239.240.242) 364.823 ms 374.364 ms
17 hos-tr1.ms-ex3k1.rz11.hetzner.de (213.239.236.67) 392.683 ms 373.502 ms
hos-tr4.ms-ex3k1.rz11.hetzner.de (213.239.236.115) 383.711 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * *

Thanks for trying to do something about this.

Elsa.....I nearly peed my pants with laughter at your comment.......

[Schwartz]

I'm not having speed issues, but I am getting frustrated by the fact that I have tried to make 2 threads that are not being approved by mods. I submitted one yesterday and the day before. They were not infringing on any rules and I do not see them in the forum nor have I received word from forum staff. Maybe someone can shed some light? I need help from you guys with purchasing and leave for a month long holiday and time is running out for the help

[Phillip.Grobler]

Are threads modrated before going live ?

[elsahoffmann]

Traceroute has started… 7:25 am

traceroute to outdoorphoto.co.za (85.10.215.48), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 9.537 ms 9.282 ms 10.281 ms
2 41-132-74-1.dsl.mweb.co.za (41.132.74.1) 19.583 ms 18.265 ms 20.074 ms
3 te1-1-0.508.cpt-ipc-1.mweb.co.za (196.28.178.190) 30.473 ms 19.345 ms 19.665 ms
4 vlan92.cpt-hscore-1.mweb.co.za (196.28.179.11) 19.846 ms 18.300 ms 19.848 ms
5 tengige0-2-0-0.11.cpt-up-1.mweb.co.za (196.28.178.97) 30.282 ms 18.673 ms 19.315 ms
6 * * pos0-0-3-0.lon-up-1.mweb.co.za (196.22.164.2) 221.117 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 *

[Forgiss - Sean Nel]

Ok, just some feedback:

Hetzner asked for more trace routes from more sources, Charissa can you perhaps send me one (and Simon)? Thanx!

[Forgiss - Sean Nel]

I'm not having speed issues, but I am getting frustrated by the fact that I have tried to make 2 threads that are not being approved by mods. I submitted one yesterday and the day before. They were not infringing on any rules and I do not see them in the forum nor have I received word from forum staff. Maybe someone can shed some light? I need help from you guys with purchasing and leave for a month long holiday and time is running out for the help

Sheesh... I just can't find them!? Can you send me links to the threads?

[Forgiss - Sean Nel]

Are threads modrated before going live ?

No, we have a spam filter in place that helps us track link spammers etc, it leans heavily on low post count members because a spambot will post a few one line messages before switching to a spam link post.

The system looks at your posts,my our post count, post frequency, and the content and if anything dodgy shows up, it flags it.... Unfortunately we do get a few false positives in between but these generally get picked up within a few hours by the moderators.

[nickruberg]

Tracing route to outdoorphoto.co.za [85.10.215.48]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.99
2 <1 ms <1 ms <1 ms 192.168.1.99
3 27 ms 27 ms 24 ms dsl-242-100-01.telkomadsl.co.za [41.242.100.1]
4 26 ms 23 ms 24 ms 196.43.35.102
5 * * * Request timed out.
6 * * * Request timed out.
7 22 ms 17 ms 19 ms 196.43.10.130
8 16 ms 16 ms 16 ms 196.43.33.5
9 230 ms 231 ms 240 ms lon-ip-dir-telecity-gig-4-0-1025.telkom-ipnet.co
.za [196.43.18.121]
10 226 ms 220 ms 197 ms 1329.xe-3-2-0.mpr2.lhr3.uk.above.net [213.161.92
.181]
11 198 ms 211 ms 227 ms ge-3-1-0.mpr1.lhr3.uk.above.net [64.125.27.153]
12 258 ms 211 ms 210 ms so-1-1-0.mpr1.ams1.nl.above.net [64.125.28.198]
13 211 ms 211 ms 214 ms xe-0-0-0.er1.ams1.nl.above.net [64.125.26.81]
14 351 ms 349 ms 348 ms r1ams1.core.init7.net [195.69.144.210]
15 365 ms 363 ms 374 ms r1fra1.core.init7.net [77.109.128.153]
16 361 ms 367 ms 361 ms gw-hetzner.init7.net [77.109.135.18]
17 389 ms 389 ms 388 ms hos-bb1.juniper2.fs.hetzner.de [213.239.240.243]
18 370 ms 373 ms 372 ms hos-tr3.ms-ex3k1.rz11.hetzner.de [213.239.236.99
]
19 360 ms 361 ms 364 ms dedi448.nur4.host-h.net [85.10.215.48]
Trace complete.

[Forgiss - Sean Nel]

Traceroute has started… 7:25 am

traceroute to outdoorphoto.co.za (85.10.215.48), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 9.537 ms 9.282 ms 10.281 ms
2 41-132-74-1.dsl.mweb.co.za (41.132.74.1) 19.583 ms 18.265 ms 20.074 ms
3 te1-1-0.508.cpt-ipc-1.mweb.co.za (196.28.178.190) 30.473 ms 19.345 ms 19.665 ms
4 vlan92.cpt-hscore-1.mweb.co.za (196.28.179.11) 19.846 ms 18.300 ms 19.848 ms
5 tengige0-2-0-0.11.cpt-up-1.mweb.co.za (196.28.178.97) 30.282 ms 18.673 ms 19.315 ms
6 * * pos0-0-3-0.lon-up-1.mweb.co.za (196.22.164.2) 221.117 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 *

Erm... this one isn't good... your connection has died before even leaving the country?!

[Forgiss - Sean Nel]

Tracing route to outdoorphoto.co.za [85.10.215.48]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.99
2 <1 ms <1 ms <1 ms 192.168.1.99
3 27 ms 27 ms 24 ms dsl-242-100-01.telkomadsl.co.za [41.242.100.1]
4 26 ms 23 ms 24 ms 196.43.35.102
5 * * * Request timed out.
6 * * * Request timed out.
7 22 ms 17 ms 19 ms 196.43.10.130
8 16 ms 16 ms 16 ms 196.43.33.5
9 230 ms 231 ms 240 ms lon-ip-dir-telecity-gig-4-0-1025.telkom-ipnet.co
.za [196.43.18.121]
10 226 ms 220 ms 197 ms 1329.xe-3-2-0.mpr2.lhr3.uk.above.net [213.161.92
.181]....

hmmm this slowdown also due to something on the local Telkom Network... once its' rerouted, the speeds are pretty normal again

[elsahoffmann]

To be fair - Internet browsing speed has been very erratic - as confirmed by many of my collegues - I do find it on other sites as well.

[HiltonP]

To be fair - Internet browsing speed has been very erratic - as confirmed by many of my collegues - I do find it on other sites as well.

+1

[Mark Drysdale]

Traceroute has started…

traceroute to outdoorphoto.co.za (85.10.215.48), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.987 ms 0.946 ms 0.953 ms
2 dsl-241-124-01.telkomadsl.co.za (41.241.124.1) 7.030 ms 7.099 ms 7.148 ms
3 196.43.33.166 (196.43.33.166) 8.216 ms 7.119 ms 7.333 ms
4 * * *
5 * * *
6 196.43.10.130 (196.43.10.130) 9.272 ms 8.849 ms 9.883 ms
7 196.43.33.5 (196.43.33.5) 9.235 ms 8.194 ms 8.314 ms
8 lon-ip-dir-telecity-gig-1-0-2.telkom-ipnet.co.za (196.43.9.217) 187.940 ms 187.598 ms 187.365 ms
9 1329.xe-3-2-0.mpr2.lhr3.uk.above.net (213.161.92.181) 188.806 ms 187.991 ms 189.911 ms
10 ge-3-1-0.mpr1.lhr3.uk.above.net (64.125.27.153) 189.209 ms 188.642 ms 189.201 ms
11 so-1-1-0.mpr1.ams1.nl.above.net (64.125.28.198) 202.345 ms 202.107 ms 201.103 ms
12 xe-0-0-0.er1.ams1.nl.above.net (64.125.26.81) 202.794 ms 200.427 ms 201.335 ms
13 r1ams1.core.init7.net (195.69.144.210) 361.408 ms 357.639 ms 359.206 ms
14 r1fra1.core.init7.net (77.109.128.153) 372.067 ms 369.469 ms 373.695 ms
15 gw-hetzner.init7.net (82.197.166.86) 350.946 ms 348.927 ms 349.217 ms
16 hos-bb1.juniper1.fs.hetzner.de (213.239.240.242) 374.296 ms 354.622 ms 371.038 ms
17 hos-tr1.ms-ex3k1.rz11.hetzner.de (213.239.236.67) 364.232 ms
hos-tr4.ms-ex3k1.rz11.hetzner.de (213.239.236.115) 378.582 ms
hos-tr3.ms-ex3k1.rz11.hetzner.de (213.239.236.99) 370.457 ms
18 * * *
19 * * *
20 * * *
21 *

[Mark Drysdale]

Traceroute has started…

traceroute to outdoorphoto.co.za (85.10.215.48), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.133 ms 0.957 ms 0.960 ms
2 dsl-241-124-01.telkomadsl.co.za (41.241.124.1) 6.806 ms 7.126 ms 7.758 ms
3 196.43.33.166 (196.43.33.166) 7.590 ms 7.580 ms 7.750 ms
4 * * *
5 * * *
6 196.43.10.130 (196.43.10.130) 9.350 ms 9.383 ms 10.045 ms
7 196.43.33.5 (196.43.33.5) 8.633 ms 8.359 ms 9.884 ms
8 lon-ip-dir-telecity-gig-1-0-2.telkom-ipnet.co.za (196.43.9.217) 187.041 ms 188.162 ms 187.541 ms
9 1329.xe-3-2-0.mpr2.lhr3.uk.above.net (213.161.92.181) 188.035 ms 187.324 ms 187.393 ms
10 ge-3-1-0.mpr1.lhr3.uk.above.net (64.125.27.153) 189.177 ms 188.626 ms 188.670 ms
11 so-1-1-0.mpr1.ams1.nl.above.net (64.125.28.198) 201.637 ms 201.701 ms 201.515 ms
12 xe-0-0-0.er1.ams1.nl.above.net (64.125.26.81) 201.184 ms 201.290 ms 199.727 ms
13 r1ams1.core.init7.net (195.69.144.210) 369.504 ms 357.784 ms 357.256 ms
14 r1fra1.core.init7.net (77.109.128.153) 369.134 ms 368.843 ms 368.370 ms
15 gw-hetzner.init7.net (77.109.135.18) 370.568 ms 368.421 ms 368.354 ms
16 hos-bb1.juniper1.fs.hetzner.de (213.239.240.242) 360.299 ms
hos-bb1.juniper2.fs.hetzner.de (213.239.240.243) 376.340 ms 379.980 ms
17 hos-tr3.ms-ex3k1.rz11.hetzner.de (213.239.236.99) 370.540 ms
hos-tr1.ms-ex3k1.rz11.hetzner.de (213.239.236.67) 363.463 ms
hos-tr4.ms-ex3k1.rz11.hetzner.de (213.239.236.115) 375.072 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * *

[Forgiss - Sean Nel]

Feedback from Hetzner:

2 possible problems:

1. one of the DG Routers goes into an infinite loop causing the timeouts and slowdowns
2. blacklisted block IP's

Both possible and both make sense - Telkom switches IP addresses frequently, so if a set of IP's were blacklisted internationally for spam or copyright infringements (downloading movies and pirated software, etc) the IP would be blocked but because Telkom swops the IP's around the whole time, you might get a bad one, and half an hour later have a new one that is fine.

makes it very difficult to track and trace!